Refund policy

Return Period
Customers may request a return within 30 days of delivery.

To be eligible for a return:

Items must be unworn, undamaged, and in resalable condition

Items may be opened, tried on indoors, or briefly fitted, provided no signs of wear are present

Original packaging must be included

Product tags must be attached

All returns must be approved before shipment. Return shipments sent without approval will not be accepted.

Return Authorization & Address
Due to the use of multiple fulfillment and warehouse partners, return addresses vary per case.

The return address will only be provided after return approval.

Customers must contact support@maison-aurelle.com to request a return authorization.

Return Shipping Costs
Return shipping responsibility depends on the reason for return:

Defective or incorrect items:

Return shipping is covered by Maison Aurelle

Replacement or refund is handled per case

Change of mind, incorrect size, or personal preference:

Return shipping costs are the responsibility of the customer

Cancellation at the door: $20,- handling fee will be applied when item is returned to our warehouse.

Refunds vs Store Credit

Change-of-mind returns are refunded to the original payment method after inspection

Damaged items are eligible for store credit only, unless otherwise determined by Maison Aurelle

Refunds exclude original shipping costs

Refunds are processed within 7–10 business days after inspection.

Damaged or Incorrect Items
Damage or incorrect delivery must be reported within 24 hours of delivery. In exceptional cases, this may be extended to 48 hours.

Required evidence:

Photo evidence mandatory

Video evidence preferred

Resolution, including replacement, partial refund, or store credit, is determined on a case-by-case basis depending on the severity of the issue.